Operations & Customer Success

Implementation Specialist

About the Role

As an Implementation Specialist, you will guide veterinary clinics through successful onboarding and adoption of the TurboVets platform. You will ensure customers are set up accurately, trained thoroughly, and supported through rollout so they can begin operating with speed and confidence. Your work strengthens customer experience, reduces friction, and enables smooth transitions into the TurboVets ecosystem.

RESPONSIBILITIES

Lead onboarding and configuration for new customers adopting the TurboVets platform
Train clinic staff and internal teams on system functionality and best practices
Support implementation plans, rollout readiness, and early stage troubleshooting
Collaborate with Customer Success, Product, and Operations to ensure smooth handoffs
Maintain documentation, training materials, and onboarding workflows
Identify opportunities to improve implementation processes and customer experience

QUALIFICATIONS

2 plus years of experience in software onboarding, implementation, or customer facing roles
Strong communication and training skills across technical and non technical users
Experience managing rollout workflows, configuration, or customer setup
Highly organized with the ability to handle multiple implementations simultaneously
Bonus experience with healthcare, operations, or workflow driven software

WHO YOU ARE

Service oriented, patient, and committed to delivering a smooth customer experience
Comfortable teaching, guiding, and supporting users at all technical levels
Detail oriented, adaptable, and proactive in solving early stage challenges

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Equal Opportunity Statement

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.