RESPONSIBILITIES
- Lead onboarding and configuration for new customers adopting the TurboVets platform
- Train customer teams and internal staff on system functionality and best practices
- Support implementation plans, rollout readiness, and early-stage troubleshooting
- Collaborate with Customer Success, Product, and Operations to ensure smooth handoffs
- Maintain documentation, training materials, and onboarding workflows
- Identify opportunities to improve implementation processes and customer experience
QUALIFICATIONS
- 2+ years of experience in software onboarding, implementation, or customer-facing roles
- Strong communication and training skills across technical and non-technical users
- Experience managing rollout workflows, configuration, or customer setup
- Highly organized with the ability to handle multiple implementations simultaneously
- Bonus experience with government services, healthcare, or workflow-driven software
WHO YOU ARE
- Service-oriented, patient, and committed to delivering a smooth customer experience
- Comfortable teaching, guiding, and supporting users at all technical levels
- Detail-oriented, adaptable, and proactive in solving early-stage challenges
EQUAL OPPORTUNITY STATEMENT
We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.
