RESPONSIBILITIES

• Lead onboarding and configuration for new customers adopting the TurboVets platform
  
• Train clinic staff and internal teams on system functionality and best practices
  
• Support implementation plans, rollout readiness, and early stage troubleshooting
  
• Collaborate with Customer Success, Product, and Operations to ensure smooth handoffs
  
• Maintain documentation, training materials, and onboarding workflows
  
• Identify opportunities to improve implementation processes and customer experience
  

QUALIFICATIONS

• 2 plus years of experience in software onboarding, implementation, or customer facing roles
  
• Strong communication and training skills across technical and non technical users
  
• Experience managing rollout workflows, configuration, or customer setup
  
• Highly organized with the ability to handle multiple implementations simultaneously
  
• Bonus experience with healthcare, operations, or workflow driven software
  

WHO YOU ARE

• Service oriented, patient, and committed to delivering a smooth customer experience
  
• Comfortable teaching, guiding, and supporting users at all technical levels
  
• Detail oriented, adaptable, and proactive in solving early stage challenges
  

EQUAL OPPORTUNITY STATEMENT

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.