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Operations & Customer Success

Product Manager

As a Product Manager, you will own critical areas of the TurboVets platform and translate real-world user workflows into intuitive, high-impact software. You will define what we build, why it matters, and ensure features ship quickly and with quality. You will partner with Engineering, Design, Operations, and Customer Success to drive product clarity, execution, and measurable outcomes that support veterans and service members across the country.

RESPONSIBILITIES

  • Define and own the product roadmap for key areas of the TurboVets platform
  • Translate concepts into clear product specs and actionable deliverables
  • Lead discovery through user research, interviews, and workflow observation
  • Establish success metrics and drive accountability across teams
  • Collaborate with Operations and Customer Success on seamless launches and adoption
  • Balance short-term execution with long-term, scalable product vision
  • Stay close to users by observing real workflows and identifying friction and opportunity

QUALIFICATIONS

  • 3+ years of product management or relevant SaaS experience
  • Proven ability to move from problem to validated solution to shipped product
  • Strong communication skills across technical, operational, and business audiences
  • Analytical mindset with comfort in data-driven decision making
  • Experience operating in fast-paced, lean environments

WHO YOU ARE

  • User-focused and able to convert real-world workflows into product clarity
  • Structured, curious, and comfortable driving alignment without bureaucracy
  • Action-oriented with high ownership and the ability to execute with speed

EQUAL OPPORTUNITY STATEMENT

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.