Operations & Customer Success

Workforce Operations Analyst

About the Role

As a Workforce Operations Analyst, you will support operational planning, staffing analysis, and organizational efficiency across TurboVets. You will analyze capacity, workload patterns, and performance data to help leadership make informed decisions that improve operational readiness and team effectiveness. Your work will contribute to maintaining a disciplined, data driven operational environment.

RESPONSIBILITIES

Analyze workforce capacity, staffing needs, and operational trends
Support planning, forecasting, and resource allocation across teams
Develop reports, dashboards, and structured insights for leadership
Collaborate with Operations, Customer Success, and cross functional teams on workflow improvements
Maintain documentation and organizational standards that support operational clarity
Identify inefficiencies and propose solutions to strengthen operational performance

QUALIFICATIONS

2 plus years of experience in operations analysis, workforce planning, or business analytics
Strong analytical skills and proficiency with data tools or reporting platforms
Ability to translate operational data into clear, actionable insights
Experience collaborating across teams in fast moving environments
Bonus experience in workforce modeling or structured operational frameworks

WHO YOU ARE

Analytical, organized, and detail oriented
Effective communicator who can simplify data driven findings for diverse teams
Proactive problem solver with a focus on operational clarity and efficiency

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Equal Opportunity Statement

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.