RESPONSIBILITIES

• Analyze workforce capacity, staffing needs, and operational trends
  
• Support planning, forecasting, and resource allocation across teams
  
• Develop reports, dashboards, and structured insights for leadership
  
• Collaborate with Operations, Customer Success, and cross functional teams on workflow improvements
  
• Maintain documentation and organizational standards that support operational clarity
  
• Identify inefficiencies and propose solutions to strengthen operational performance
  

QUALIFICATIONS

• 2 plus years of experience in operations analysis, workforce planning, or business analytics
  
• Strong analytical skills and proficiency with data tools or reporting platforms
  
• Ability to translate operational data into clear, actionable insights
  
• Experience collaborating across teams in fast moving environments
  
• Bonus experience in workforce modeling or structured operational frameworks
  

WHO YOU ARE

• Analytical, organized, and detail oriented
  
• Effective communicator who can simplify data driven findings for diverse teams
  
• Proactive problem solver with a focus on operational clarity and efficiency
  

EQUAL OPPORTUNITY STATEMENT

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.