Customer Success Manager
Focus: Ensure veteran clients have a smooth onboarding experience, provide ongoing support, and act as a liaison to improve satisfaction and loyalty.
View Full Job DescriptionAbout the Role:
As a Customer Success Manager, you will ensure that veteran clients have a positive experience with TurboVets from onboarding through their ongoing journey with our platform. You’ll provide support, troubleshoot issues, and act as a liaison between clients and our internal teams, enhancing customer satisfaction and fostering loyalty. This role is ideal for someone empathetic, solution-focused, and passionate about creating a supportive client experience.
Responsibilities:
- Guide clients through the onboarding process to ensure a smooth start with TurboVets.
- Provide ongoing support, addressing questions and troubleshooting issues.
- Act as a liaison between clients and internal teams to ensure client satisfaction.
- Monitor client feedback and work to continuously improve customer experience.
Qualifications:
- Bachelor’s degree in Business, Customer Service, or related field.
- 3+ years of experience in customer success, account management, or similar roles.
- Strong interpersonal and communication skills.
- Proficiency in CRM and customer success tools (e.g., Salesforce, Zendesk).
Who You Are:
- An empathetic, solutions-oriented professional with a passion for customer satisfaction.
- Collaborative, proactive, and skilled at building positive client relationships.
- Committed to supporting veteran clients and ensuring they have an exceptional experience.
Equal Opportunity Statement:
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
