Operations & Customer Success

Customer Success Manager

About the Role

As a Customer Success Manager, you will ensure that veteran clients have a positive experience with TurboVets from onboarding through their ongoing journey with our platform. You’ll provide support, troubleshoot issues, and act as a liaison between clients and our internal teams, enhancing customer satisfaction and fostering loyalty. This role is ideal for someone empathetic, solution-focused, and passionate about creating a supportive client experience.

Responsibilities

Guide clients through the onboarding process to ensure a smooth start with TurboVets.
Provide ongoing support, addressing questions and troubleshooting issues.
Act as a liaison between clients and internal teams to ensure client satisfaction.
Monitor client feedback and work to continuously improve customer experience.

Qualifications

Bachelor’s degree in Business, Customer Service, or related field.
3+ years of experience in customer success, account management, or similar roles.
Strong interpersonal and communication skills.
Proficiency in CRM and customer success tools (e.g., Salesforce, Zendesk).

Who You Are

An empathetic, solutions-oriented professional with a passion for customer satisfaction.
Collaborative, proactive, and skilled at building positive client relationships.
Committed to supporting veteran clients and ensuring they have an exceptional experience.

Equal Opportunity Statement

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.