Welcome to the Turbovets Platform, provided by Turbovets, Inc. (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our software-as-a-service platform, including all related tools, services, websites, and apps (together, the “Platform”). By using the Platform, you agree to follow these Terms. If you do not agree, do not use the Platform.

Please read these Terms before using Turbovets’ services. By using any of our software or service offerings, you agree to these Terms. If you don’t agree, you may not access or use the services. If you have a signed agreement with Turbovets that governs your use of our software-as-a-service, that agreement overrides these Terms.

You must be at least 18 years old or the age of legal majority in your area to use the Platform. By using the Platform, you confirm that you meet this requirement and have the authority to agree to these Terms for yourself or your organization.

User means any person or group using the Platform, including account holders, administrators, employees, contractors, veteran service officers, lawyers, government workers, or others using the Platform with permission.
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User Content includes all data and materials—like information, documents, files, images, text, videos, and code—that a User uploads or shares on the Platform.
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Documentation refers to user guides, online help, release notes, and training materials provided by Turbovets to help you use the Platform.
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Host is the computer equipment that runs the software. It is owned and operated by Turbovets or its contractors.
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Other Services includes any other technical or non-technical services provided by Turbovets under these Terms, like training or implementation, but does not include the core Platform itself.
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Schedule is a document attached to or referenced by these Terms that outlines your order for the Platform.
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Software means the software code and tools provided by Turbovets, whether through the cloud, devices, or APIs, including updates and enhancements.
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Subscription Term means the time period when a User is allowed to use the Platform under a valid subscription, starting from the date listed in the order or account settings.

You may need an account to access certain features. You agree to provide true, current, and complete information and keep your login credentials safe. You are responsible for all activity on your account.

You keep ownership of your User Content, but by submitting it, you give us a license to use it to provide the services. You confirm you have the right to submit the content and that it doesn’t violate anyone else’s rights or the law.

For government agencies needing FedRAMP compliance: unless otherwise agreed, our standard Platform is not FedRAMP-authorized and should not be used for sensitive or classified information. You must enter a separate agreement for FedRAMP-compliant use. Contact legal@turbovets.com for more information.

If you’re a Veteran Service Organization (VSO), you must follow VA rules, federal laws, and data privacy laws. You must have authorization (e.g., VA Form 21-22) before submitting claims. Turbovets is a tech provider and not responsible for the outcome of claims. VSOs and their staff must be VA-accredited.

3.1. You get a limited, non-transferable, royalty-free right to use the Platform for your internal business use during your subscription term.

3.2. This is a services agreement, not a software license—you won’t receive copies of the software.

3.3. All rights to the Platform, except for User Content, belong to Turbovets or its licensors.

You agree not to:
 
• Copy or republish the Platform or software.
• Share access with unauthorized users.
• Offer services to third parties using our Platform.
• Modify or create new works based on the Platform.
• Remove or change copyright or trademark notices.
• Reverse-engineer or attempt to find the source code.
• Use the Platform illegally.
• Build a similar or competing product using the Platform.

All rights, feedback, and improvements belong to and are the property of Turbovets.

We may end your access at any time. When that happens, you must stop using the Platform immediately.

6.1. Follow the Law. You must follow all relevant laws when using the Platform, including those about data and privacy. You are responsible for content you send through the Platform.

6.2. Unauthorized Use. You must tell us right away if you think someone is using your account without permission. Don’t provide false information to gain access.

6.3. User License. You give us limited permission to use your content as needed to provide the Platform.

6.4. Ownership. You own your content. We or our licensors own everything else. If third-party tools are needed, their licenses apply.

6.5. Feedback. We may use any feedback you provide without paying you.

Certain features require payment. By subscribing, you agree to the posted fees. Payments are non-refundable unless stated otherwise.

We provide the Platform “as is” and “as available.” We don’t guarantee it will be error-free or always available. We are not responsible for indirect damages. If something goes wrong, your only remedy is termination of service as described in Section 5.

We are not responsible for indirect damages, including lost profits or data. Our total liability to you will not exceed what you paid in the 12 months before the issue arose. These limits do not apply to sections on “Restrictions,” “Indemnification,” or “Confidentiality.”

If someone claims your User Content violates their rights, you agree to defend and cover any resulting costs or damages owed by Turbovets.

11.1. Definition. Confidential Information includes anything marked confidential, shared under a duty of confidentiality, or reasonably understood to be private based on the context. User Content is confidential to you. Turbovets software and documents are confidential to us.

11.2. Obligation. Both parties must protect each other’s Confidential Information for 5 years (forever for software). It may only be used for service delivery and shared with contractors who have confidentiality agreements.

11.3. Exceptions. This doesn’t apply to info already public, already known without duty, or independently developed. Disclosure required by law is allowed with notice.

12.1. Non-Exclusive. Turbovets can offer its services to others, even if they are
similar to what is provided to you.

12.2. Personal Data. By using the Platform, you agree we may process your personal data as needed. You are responsible for ensuring compliance with privacy laws, including GDPR if applicable.

12.3. Privacy Policy. Our privacy practices are described at turbovets.com/privacy. We may update them, but will not reduce protections for your data.

12.4. Force Majeure. We’re not responsible for delays caused by things outside our control (e.g., natural disasters, power failures, war).

12.5. Waiver. Any waiver must be in writing. One waiver does not apply to future issues.

12.6. Severability. If part of these Terms is invalid, the rest still applies.

12.7. Governing Law. These Terms follow the laws of Arizona. Disputes will be
handled in Maricopa County, Arizona.

12.8. Changes. We may update these Terms. Using the Platform after changes means you accept them.