Turbovets, Inc., a Texas corporation (“TURBOVETS,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Statement explains how we collect, use, share, and protect your personal information. It applies only to the website https://www.Turbovets.com (the “Site”). In this Privacy Statement, the terms “user” or “users” refer to anyone who visits the Site or uses TURBOVETS’services, including past, current, or potential users. This Statement covers howTURBOVETS handles personal information related to our managed hosting and internet services (the “Services”).
If your personal information changes, you can correct it by contacting us by phone or mail using the contact details below. We will respond within 30 days. Questions or concerns about the Site, Services, or this Statement can be sent to: privacy@Turbovets.com.
TURBOVETS may collect personal information in different ways—online, on paper, by email, fax, or during support interactions. We may collect billing details only where necessary for paid services offered to business, institutional, or professional users. Veterans are not charged for use of TurboVets for their own benefits, access and support.
We only use billing details to process payments for authorized business, institutional, or professional services. TurboVets does not charge veterans for their personal use of the platform. We may use your contact information to provide service-related communications and updates. We do not use veteran personal information for third-party marketing or data monetization purposes. We will never sell your information, including veteran personal information or veteran data, under any circumstances. We do not monetize veteran data in any form.
If you apply for or sign up for services, we may ask for financial details, like your credit card number and billing address. We will not sell your information under any circumstances. We will not share veteran personal information except only as strictly necessary to process authorized transactions, operate, secure, or maintain the platform, or comply with applicable law.
We may use your IP address and session ID to fix technical problems, customize your experience, and manage the Site.
We try to keep your information accurate and secure. We use strong security measures and monitor our systems regularly. However, we cannot guarantee complete security of data sent to or stored on our systems.
You can contact us by phone or mail to access or correct your personal information. To protect your privacy, we may verify your identity before making changes.
We may use de-identified and aggregated information to evaluate and improve our services. We do not use identifiable veteran data for analytics beyond what is necessary to provide and maintain the platform. We will only disclose personal information if required by law, subpoena, or legal process. TurboVets does not otherwise share or disclose veteran data to third parties.
We may send you service-related communications and updates. We do not sell or provide your contact information to third parties for marketing purposes. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of those emails. However, we will still send important emails about your account or service interruptions.
TurboVets does not sell or broadly share veteran data. We may provide limited access to personal information only to vetted service providers acting solely on our behalf to host, secure, or maintain the platform, and only under strict confidentiality, data protection, and no-use restrictions. Where necessary for authorized transactions, we may use third-party payment processors solely to process payments. These providers are contractually prohibited from using or retaining data for any purpose other than completing the transaction. We may share anonymized, aggregated data that cannot be used to identify any individual. This data does not include and cannot be used to reconstruct veteran personal information. If TurboVets undergoes a corporate transaction, any transferred data will remain subject to the same strict privacy protections, including that veteran data will not be sold or used for any purpose other than continuing the services provided to users. If we make major changes to how we use your data, we’ll notify you on the Site or by email.
Workflow data is collected and used only in aggregated, de-identified form to improve platform performance. No identifiable veteran data is shared, reused, or exposed to other users.
We do not knowingly collect information from anyone under 13, and the Site is not designed for children under 13.
Our Site may link to other websites. Their privacy policies may be different, and we are not responsible for how they handle your information. We recommend reviewing their policies before sharing any personal information.
By using our Site, you agree to this Privacy Statement and to Texas law applying to any disputes. If you sign other agreements with TURBOVETS, those agreements may have additional privacy terms.
If you have questions or concerns, please contact: privacy@turbovets.com
We may update this Privacy Statement, but we will not reduce protections for veteran data, including our commitment not to sell or improperly share veteran personal information. If we make major changes, we’ll post a notice on our Site. We will not use your current information in a new way without giving you a chance to opt out.
When you visit our Site, we use cookies (small files stored on your computer) to make your experience better. Cookies may track how you use the Site, such as your browser type or most-clicked links.
You can set your browser to accept, reject, or alert you when cookies are used. (Check your browser’s Help section for how to change settings.)
We use cookies to help you sign in, save your preferences, estimate our audience size, and improve our services.
We may use service providers to help analyze anonymized, aggregated usage data solely to improve platform performance. These providers do not receive or access identifiable veteran personal information. These companies are contractually prohibited from accessing, collecting, using, or retaining any identifiable veteran personal information.
TURBOVETS does not allow third parties to use or share any user information— including de-identified, anonymized, or pseudonymized data—for any purpose unless the user has given active, informed consent. This means third parties cannot access or use your information in any way without your clear permission.
If there is a breach that affects your personal information, TURBOVETS will notify you as soon as possible after becoming aware of it. We will provide details about what happened, what information was involved, and what steps we are taking in response. We will also give you clear instructions on any actions you may need to take to protect yourself.
TURBOVETS will retain user data, including any non-Veterans Affairs shared data, for up to seven (7) years after an account becomes inactive or dormant. This retention period allows us to meet legal, regulatory, and operational requirements. After this period, the data will be securely deleted or anonymized, unless we are required by law to keep it longer. Users may contact us at any time to request deletion of their personal information, subject to applicable laws and obligations.
Users may request the deletion of all personal data, including any non-Veterans Affairs data, at any time by contacting TURBOVETS. Once we receive the request, users can expect their data to be deleted within thirty (30) days, unless we are required by law to keep it for a longer period.
To make a request, email: privacy@Turbovets.com. We will not treat you unfairly for using your rights.
