TURBOVETS INC.
TURBOVETS PLATFORM TERMS OF SERVICE
Welcome to the TurboVets Platform, provided by TurboVets, Inc. (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our software-as-a-service platform, including all related tools, services, websites, and mobile apps (together, the “Platform”). By using the Platform, you agree to follow these Terms. If you do not agree, do not use the Platform.
Please read these Terms before using TurboVets’ products. By using any of our free software offerings, you agree to these Terms. If you don’t agree, you may not access or use the platform.
You must be at least 18 years old or the age of legal majority in your area to use the Platform. By using the Platform, you confirm that you meet this requirement and have the authority to agree to these Terms on your own behalf or on behalf of your organization.
Notwithstanding the foregoing, a dependent of a veteran who is at least thirteen (13) years of age may access and use the Platform in connection with benefits, education, or other services for which such dependent is eligible as a dependent, provided that a parent or legal guardian of the dependent (a) reviews and agrees to these Terms and the TurboVets End User License Agreement on the dependent’s behalf, (b) consents to the collection, use, and disclosure of the dependent’s information as described in TurboVets’ privacy policy, and (c) remains responsible for the dependent’s compliance with these Terms and the TurboVets End User License Agreement. TurboVets does not knowingly permit any individual under thirteen (13) years of age to access or use the Platform.
1. DEFINITIONS
User means any person or group using the Platform, including account holders, powers of attorney, dependents, spouses, veteran service officers, lawyers, or others authorized to use the Platform with permission.
User Content includes all data and materials- like information, documents, files, images, text, videos, and code- that a User uploads or shares on the Platform.
Documentation refers to user guides, online help, release notes, and training materials provided by TurboVets to help you use the Platform.
Schedule is a document attached to or referenced by these Terms that outlines your order for the Platform.
Software means the software code and tools provided by TurboVets, whether through the cloud, devices, or APIs, including updates and enhancements.
Term means the period during which a User is permitted to use the Platform under a valid subscription, which is provided at no cost, beginning on the date the User first accesses or activates their account, as reflected in the Platform or account settings.
"Competing Product or Service" means any product, service, platform, or offering that performs, automates, or assists with any function substantially similar to those performed by the Platform, including without limitation: (a) the development, preparation, submission, tracking, or management of veterans' disability benefits claims; (b) integrations with the VA or similar VA data systems; (c) veteran wellness or lifecycle management tools; (d) any product, service, platform, or offering that seeks to enable, facilitate, or connect veterans to benefits earned through military service, including disability compensation, pension, education and training benefits (including the GI Bill), home loan guaranty, health care, vocational rehabilitation and employment, life insurance, or burial and memorial benefits; or (e) any software or service designed to assist veterans, veteran service organizations, claims agents, or attorneys in connection with VA benefits claims and administration.
2. USER ACCOUNTS
You need an account to access certain features of the TurboVets platform. You agree to provide true, current, and complete information and keep your login credentials safe with ID.me, and you agree to the Account Integrity provisions set forth in Section 2.1 below. All access to the Platform must comply with applicable VA security requirements, including identity verification, role-based access controls, and least-privilege principles. TurboVets reserves the right to suspend or revoke access to ensure compliance with federal security standards.
You retain ownership of your User Content, but by submitting it, you grant us a license to use it to provide the platform to you. We will not sell or monetize user data. However, we may access, use, and disclose data as required to comply with applicable federal laws, VA policies, and authorized government oversight, including but not limited to security monitoring, auditing, incident response, and lawful requests by the Department of Veterans Affairs (VA) or other authorized entities. You confirm you have the right to submit your personally owned content and that it doesn’t violate anyone else’s rights or the law.
If you’re a Veteran Service Organization (VSO), you must follow VA rules, federal laws, and data privacy laws. You must have authorization (e.g., VA Form 21-22) before submitting claims and be VA OGC Accredited to access our system. TurboVets is a tech provider and not responsible for the outcome of claims or benefits for Veterans. States, counties, and VSOs and their staff, must be VA-accredited to access our system.
No other third parties, providers, vendors, or service providers may access TurboVets unless such access is authorized, required to provide or support the Platform, or permitted under applicable law, agreements, or VA requirements. Any such access must comply with applicable security, privacy, and accreditation requirements, including VA OGC accreditation where required.
You are expressly prohibited from using TurboVets Platform to provide, facilitate, or assist in the provision of services to veterans in violation of applicable law or regulation, including without limitation charging or receiving unauthorized fees for assistance with veterans’ benefits, or acting (or holding yourself out) as an agent, representative, or attorney in connection with veterans’ benefits without proper accreditation or authorization.
2.1 Account Integrity; Prohibition on Fraudulent or Unauthorized Access.
You represent and warrant that: (a) all information you provide to create or maintain an account, including, but not limited to, through ID.me identity verification, is true, accurate, and belongs to you; (b) you are not impersonating, and have not assumed, the identity, credentials, or affiliation of another individual or entity; (c) you are accessing the Platform on your own behalf and not as a proxy, agent, nominee, or intermediary for any third party seeking access that the third party would not independently be entitled to obtain; (d) you are not, and are not accessing the Platform on behalf of, employed by, engaged by, or acting for the benefit of, any person or entity that develops, markets, operates, or provides a Competing Product or Service; and (e) if you are acting, or purport to act, as an attorney, claims agent, Veteran Service Officer, or other representative in connection with VA benefits claims, you are accredited or recognized by the VA to do so in that capacity, and you are not charging, collecting, or facilitating any unauthorized fee for such assistance in violation of 38 U.S.C. §§ 5901– 5905 or applicable VA regulations.
You may not: (i) create or use an account under a false name, false affiliation, or fabricated identity; (ii) access or attempt to access the Platform using another person’s credentials, login information, or identity verification, whether or not that person consented to the use; (iii) permit any other person or entity to access the Platform using your credentials; or (iv) use a shell entity, affiliate, family member, or other third party to obtain or facilitate access to the Platform for a purpose that would be prohibited under this Agreement if undertaken directly; (v) create, maintain, or use an account to provide, offer, or facilitate claims representation, benefits assistance, or referral services to veterans in connection with VA benefits without the accreditation or authorization required by law; or (vi) permit, enable, or provide access to the Platform, or to any data or output obtained from it, to any unaccredited attorney, claims agent, vendor, or other third party for use in identifying, soliciting, contacting, or representing veterans in connection with VA benefits.
Any account obtained or maintained in violation of this Section is void ab initio, and any license or right of access purportedly granted under it is automatically and retroactively revoked. TurboVets reserves the right to: (w) immediately suspend or terminate any account, without notice, upon a reasonable, good faith suspicion of a violation of this Section; (x) require additional identity or affiliation verification as a condition of continued access; (y) pursue all remedies available at law or in equity, including recovery of costs incurred investigating a suspected violation; and (z) where fraudulent access implicates VA systems, VA data, or federally connected infrastructure, report such conduct to the Department of Veterans Affairs, the VA Office of Inspector General, the VA Office of General Counsel (Accreditation), the applicable state bar or attorney regulatory authority, and/or other appropriate law enforcement authorities.
3. PLATFORM
1. Use of the Platform in connection with VA systems is subject to all applicable federal laws, regulations, and VA policies, including security and privacy requirements. The Platform may be monitored, audited, and assessed by authorized government entities to ensure compliance.
2. You receive a limited, non-transferable, royalty-free right to use the Platform for your personal use or for the internal use of the organization you represent, as applicable, during your Term.
3. This is a services agreement, not a software license- you won’t receive copies of the software. 4. All rights to the Platform, except for User Content, belong to TurboVets or its licensors.
4. RESTRICTIONS
In addition to, and not in lieu of, the restrictions set forth in the TurboVets End User License Agreement, you agree not to:
● Copy or republish the Platform or software.
● Share access with unauthorized users.
● Offer services to third parties using the Platform in violation of applicable law or without required authorization or accreditation.
● Modify or create new works based on the Platform.
● Remove or change copyright or trademark notices.
● Reverse-engineer or attempt to find the source code, algorithms, models, scoring methodologies, or matching criteria.
● Use the Platform illegally.
● Build a similar or competing product using the Platform.
● Gather, copy, duplicate, or derive ideas, features, functions, concepts, or designs, trade secrets, or other confidential or proprietary information from the Platform for the benefit of yourself or any third party, or for the development, enhancement, or operation of any Competing Product or Service.
● Interfere with security controls, monitoring, or auditing mechanisms required by the VA. ● Circumvent authentication, authorization, or logging controls.
● Fail to cooperate with authorized security investigations or incident response activities.
● Access or use the Platform for the purpose of competitive intelligence gathering, or obtain an account in order to engage in, assist with, or in any other manner contribute to the development of a Competing Product or Service.
● Access or use the Platform, or any part of it, through any automated means, including bots, scripts, scrapers, crawlers, or bulk or high-frequency API calls, except as expressly authorized in writing by TurboVets.
● Use any output, data, methodology, workflow, prompt, or content obtained from or through the Platform to train, fine-tune, evaluate, or benchmark any artificial intelligence or machine learning model, or to design, build, or improve any automated system intended to replicate or compete with the Platform’s functionality.
● Hold yourself out as, or falsely claim to be, an attorney, claims agent, Veteran Service Officer, or other representative accredited or recognized by the VA, unless you hold such accreditation or recognition in good standing.
● Charge, collect, or attempt to collect a fee for assistance with a VA benefits claim, or refer or steer a veteran to any person or entity that does so, except as expressly permitted under 38 U.S.C. §§ 5901–5905 and applicable VA regulations.
● Access or use the Platform on behalf of, for the benefit of, or in coordination with, any claims agent, attorney, vendor, or service provider that is not accredited, recognized, or otherwise authorized by the VA to act in the capacity in which they are acting.
● Permit or facilitate access to the Platform, or to any data or output obtained from the Platform, by any unaccredited third party for the purpose of identifying, contacting, soliciting, or representing veterans in connection with VA benefits.
● Impersonate, or misrepresent your affiliation with, any accredited Veteran Service Organization, government agency, attorney, claims agent, or TurboVets employee or representative.
● Use the Platform to enable, support, or conceal the unauthorized practice of law or unaccredited claims representation by any person or entity.
All rights, feedback, and improvements belong to and are the property of TurboVets.
The restrictions in this Section 4 shall survive the termination or expiration of this Agreement, any Term, and any account or access granted hereunder, regardless of the reason for or party initiating termination.
5. TERM AND TERMINATION
We may suspend or terminate your access at any time, including to comply with applicable law, VA directives, security requirements, or upon request by authorized government entities. When that happens, you must stop using the Platform immediately. If you choose to terminate your use of the Platform, you may do so at any time, by deleting your account within the TurboVets user console.
6. USER RESPONSIBILITIES
Follow the Law. You must comply with all applicable laws when using the Platform, including those related to your own and other users data and privacy. You are responsible for the content you send through the Platform.
PII & PHI Privacy. TurboVets may process sensitive personal information, including personally identifiable information (PII) and, where applicable, protected health information (PHI). Such data is handled in accordance with applicable federal laws, VA policies, and security requirements.
Security Incident Reporting. Users must immediately report any suspected or confirmed security incident, including unauthorized access, data exposure, or system compromise, to TurboVets. Where VA data is involved, incidents must be reported in accordance with VA incident reporting requirements, including notification within one (1) hour of discovery where applicable. TurboVets supports continuous monitoring, security assessment, and authorization processes required under federal and VA security frameworks, including Authority to Operate (ATO) requirements where applicable.
Unauthorized Use. You must tell us right away if you suspect someone is using your account without permission or authorization. Our use of ID.me ensures we take user authentication seriously and is our first priority.
User License. You give us limited permission to use your content as needed to provide the Platform. We will not sell or monetize user data. Data may be used or shared as necessary to provide the Platform, comply with applicable law, and fulfill obligations under agreements with the VA and authorized VA partners.
Ownership. You own your User Content. We or our licensors own everything else on the Platform, other than your user data, including the code, systems, processes, and software that make TurboVets possible. If third-party tools are needed, their licenses apply.
Feedback. We may use any feedback you provide without paying you.
7. WARRANTIES
The Platform is provided “as is” to the extent permitted by law; however, nothing in this section limits obligations required under applicable federal law, VA policy, or security requirements. We don’t guarantee it will be error-free or always available. We are not responsible for indirect damages. If something goes wrong, your only remedy is termination of service as described in Section 5.
8. LIMITATION OF LIABILITY
We are not responsible for indirect damages, including lost profits or data. To the extent permitted by law, our total liability to you will not exceed the amount you paid for the Platform in the 12 months preceding the claim. Since the Platform is provided at no cost, this amount is $0.00. These limits do not apply to sections on “Restrictions,” “Indemnification,” or “Confidentiality.”
Nothing in this section shall limit liability where prohibited by applicable law, including obligations related to data protection, confidentiality, security incidents, or compliance with federal requirements.
9. INDEMNIFICATION
If someone claims your User Content violates their rights, you agree to defend and assume any resulting costs or damages owed by TurboVets.
10. CONFIDENTIALITY
Definition. Confidential Information includes anything marked confidential, shared under a duty of confidentiality, or reasonably understood to be private based on the context. User Content is confidential to you. TurboVets software and documents are confidential to us.
Obligation. Both parties must protect each other’s Confidential Information in an ongoing manner. It may only be used for service delivery and shared with contractors who have confidentiality agreements, and may be disclosed as required by applicable law or as necessary to fulfill obligations under federal agreements, including those with the Department of Veterans Affairs (VA).
Exceptions. This doesn’t apply to info already public, already known without duty, or independently developed. Disclosure required by law is allowed with notice.
Nothing in this section shall limit liability where prohibited by applicable law, including obligations related to data protection, confidentiality, security incidents, or compliance with federal requirements.
You acknowledge that any actual or threatened breach of this Section, or of the restrictions in Section 4 above, will cause TurboVets irreparable harm for which monetary damages alone would be an inadequate remedy, and that TurboVets shall be entitled to seek injunctive and other equitable relief, without the necessity of posting a bond, in addition to any other remedies available at law or in equity.
The obligations set forth in this Section 10 shall survive the termination or expiration of this Agreement, any Term, and any account or access granted hereunder, regardless of the reason for or party initiating termination.
11. GENERAL TERMS
Non-Exclusive. TurboVets can offer its platform to other veterans and users, even if they are similar to what is provided to you, dependents, authorized users, or other VA-accredited support users.
Personal Data. By using the Platform, you agree that we may process your personal data as needed. You are responsible for ensuring compliance with privacy laws, including GDPR if applicable.
Privacy Policy. Our privacy practices are described at turbovets.com/privacy. We may update them, but we will not reduce protections for your data.
Force Majeure. We’re not responsible for delays caused by things outside our control (e.g., natural disasters, power failures, pandemics, war).
Waiver. Any waiver must be in writing. One waiver does not apply to future issues. Severability. If part of these Terms is invalid, the rest still applies.
Governing Law. These Terms shall be governed by applicable federal law, including with respect to any matter arising from or relating to TurboVets’ agreements with, or obligations to, the Department of Veterans Affairs. All other matters, including without limitation claims for breach of confidentiality, misappropriation of trade secrets, or violation of the competitive-use or Account Integrity provisions of this Agreement, shall be governed by the laws of the State of Arizona, without regard to its conflict-of laws principles, to the extent not otherwise preempted by applicable federal law (including the Defend Trade Secrets Act). Except as otherwise provided under any applicable federal agreement, or as required by the Dispute Resolution and Binding Arbitration Provision set forth in Section 10 of the TurboVets End User License Agreement, which governs the resolution of Claims arising from or relating to the Platform, including Claims arising under this Agreement, disputes shall be handled in a court of competent jurisdiction in Maricopa County, Arizona.
Changes. We may update these Terms at any time, but TurboVets will never change its position on the use of Veteran or user data. TurboVets will never sell or monetize user or veteran data. Data may be shared only as necessary to provide the Platform, comply with applicable law, and fulfill obligations under agreements with the Department of Veterans Affairs (VA) and authorized partners. Using our Platform after any other changes means you expressly accept any updated terms going forward. If any major updates are made, we will notify you promptly before completing the login to TurboVets.
Relationship to Other Agreements. This Agreement and TurboVets’ End User License Agreement together govern all access to and use of the Platform, regardless of the manner or method of delivery, including without limitation cloud-hosted, browser-based, downloaded, embedded, or API-based access. The restrictions on use, confidentiality, and competitive use set forth in either document apply to all users regardless of which document a given user is deemed to have separately accepted, and the two documents shall be construed together to give maximum effect to both. If a direct conflict between the two documents cannot be reconciled by that rule, the provision more protective of TurboVets’ Confidential Information and intellectual property shall control.
12. COMPLIANCE WITH FEDERAL REQUIREMENTS
TurboVets agrees to comply with all applicable federal laws, regulations, and VA policies, including but not limited to:
● Federal Information Security Modernization Act (FISMA)
● NIST SP 800-53 and related guidance
● VA Directive 6500 and VA Handbook 6500
● VA Directive 6513 (Secure External Connections)
● Privacy Act of 1974
● HIPAA (where applicable)
TurboVets agrees to implement appropriate administrative, technical, and physical safeguards to protect VA data and to support security assessments, audits, and authorization processes as required.
12A. U.S. GOVERNMENT RESTRICTED RIGHTS
TurboVets, the Platform, and its accompanying documentation constitute “commercial computer software” and “commercial computer software documentation” as those terms are used in FAR 12.212. Consistent with FAR 12.212 and, for Department of Defense procurements, DFARS 227.7202-3, the U.S. Government, including any department, agency, or component thereof, acquires only the rights in TurboVets expressly set forth in this Agreement, and no other rights, whether by implication, estoppel, or otherwise. No ownership interest, title, or other intellectual property right in TurboVets, the Platform, or its accompanying documentation is transferred, assigned, or granted to the U.S. Government under this Agreement, and TurboVets, Inc. retains all right, title, and interest therein. Notwithstanding the foregoing, nothing in this section shall limit the right of an authorized U.S. government agency to access, use, or review information, documentation, or system interfaces as necessary to fulfill its obligations under applicable law, regulation, or interconnection agreements, including but not limited to security assessments, audits, incident response, and operational oversight, subject to applicable confidentiality and security protections. This Section is intended to be construed consistently with the corresponding U.S. Government Restricted Rights provision in Section 6 of the TurboVets End User License Agreement.
13. AUDIT AND OVERSIGHT
TurboVets agrees to support security assessments, audits, and reviews conducted by the VA or its authorized representatives. This includes providing access to relevant systems, logs, documentation, and personnel as necessary to demonstrate compliance.
14. SYSTEM INTERCONNECTION
TurboVets may interconnect with VA systems and other authorized systems in accordance with approved agreements, including VA Interconnection Security Agreements (ISA). All such interconnections are subject to applicable federal security and data protection requirements.
15. FEDERAL AGREEMENT OVERRIDE
Notwithstanding anything to the contrary in this Agreement, where TurboVets operates under a federal agreement (including a VA MOU/ISA, BAA, or contract), the terms of such agreement shall govern with respect to data handling, sharing, retention, security, reporting, and compliance obligations. This Agreement shall be governed by applicable federal law. To the extent state law applies, it shall be applied consistently with federal law and VA requirements.
Contact Us: If you have questions about any of these terms or policies, you may email us at any time, at Legal@TurboVets.com
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