TURBOVETS INC.
TERMS OF SERVICE
Welcome to the TurboVets Platform, provided by TurboVets, Inc. (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our software-as-a-service platform, including all related tools, services, websites, and mobile apps (together, the “Platform”). By using the Platform, you agree to follow these Terms. If you do not agree, do not use the Platform.
Please read these Terms before using TurboVets’ products. By using any of our free software offerings, you agree to these Terms. If you don’t agree, you may not access or use the platform.
You must be at least 18 years old or the age of legal majority in your area to use the Platform. By using the Platform, you confirm that you meet this requirement and have the authority to agree to these Terms on your own behalf or on behalf of your organization.
User means any person or group using the Platform, including account holders, powers of attorney, dependents, spouses, veteran service officers, lawyers, or others authorized to use the Platform with permission.
User Content includes all data and materials- like information, documents, files, images, text, videos, and code- that a User uploads or shares on the Platform.
Documentation refers to user guides, online help, release notes, and training materials provided by TurboVets to help you use the Platform.
Schedule is a document attached to or referenced by these Terms that outlines your order for the Platform.
Software means the software code and tools provided by TurboVets, whether through the cloud, devices, or APIs, including updates and enhancements.
Term means the period during which a User is permitted to use the Platform under a valid subscription, which is provided at no cost, beginning on the date the User first accesses or activates their account, as reflected in the Platform or account settings.
You need an account to access certain features of the TurboVets platform. You agree to provide true, current, and complete information and keep your login credentials safe with ID.me. All access to the Platform must comply with applicable VA security requirements, including identity verification, role-based access controls, and least-privilege principles. TurboVets reserves the right to suspend or revoke access to ensure compliance with federal security standards.
You retain ownership of your User Content, but by submitting it, you grant us a license to use it to provide the platform to you. We will not sell or monetize user data. However, we may access, use, and disclose data as required to comply with applicable federal laws, VA policies, and authorized government oversight, including but not limited to security monitoring, auditing, incident response, and lawful requests by the Department of Veterans Affairs (VA) or other authorized entities. You confirm you have the right to submit your personally owned content and that it doesn’t violate anyone else’s rights or the law.
If you’re a Veteran Service Organization (VSO), you must follow VA rules, federal laws, and data privacy laws. You must have authorization (e.g., VA Form 21-22) before submitting claims and be VA OGC Accredited to access our system. TurboVets is a tech provider and not responsible for the outcome of claims or benefits for Veterans. States, counties, and VSOs and their staff, must be VA-accredited to access our system.
No other third parties, providers, vendors, or service providers may access TurboVets unless such access is authorized, required to provide or support the Platform, or permitted under applicable law, agreements, or VA requirements. Any such access must comply with applicable security, privacy, and accreditation requirements, including VA OGC accreditation where required.
You are expressly prohibited from using TurboVets Platform to provide, facilitate, or assist in the provision of services to veterans in violation of applicable law or regulation, including without limitation charging or receiving unauthorized fees for assistance with veterans’ benefits, or acting (or holding yourself out) as an agent, representative, or attorney in connection with veterans’ benefits without proper accreditation or authorization.
1. Use of the Platform in connection with VA systems is subject to all applicable federal laws, regulations, and VA policies, including security and privacy requirements. The Platform may be monitored, audited, and assessed by authorized government entities to ensure compliance.
2. You receive a limited, non-transferable, royalty-free right to use the Platform for your personal use or for the internal use of the organization you represent, as applicable, during your Term.
3. This is a services agreement, not a software license- you won’t receive copies of the software. 4. All rights to the Platform, except for User Content, belong to TurboVets or its licensors.
You agree not to:
● Copy or republish the Platform or software.
● Share access with unauthorized users.
● Offer services to third parties using the Platform in violation of applicable law or without required authorization or accreditation.
● Modify or create new works based on the Platform.
● Remove or change copyright or trademark notices.
● Reverse-engineer or attempt to find the source code.
● Use the Platform illegally.
● Build a similar or competing product using the Platform.
● Interfere with security controls, monitoring, or auditing mechanisms required by the VA. ● Circumvent authentication, authorization, or logging controls.
● Fail to cooperate with authorized security investigations or incident response activities. All rights, feedback, and improvements belong to and are the property of TurboVets.
We may suspend or terminate your access at any time, including to comply with applicable law, VA directives, security requirements, or upon request by authorized government entities. When that happens, you must stop using the Platform immediately. If you choose to terminate your use of the Platform, you may do so at any time, by deleting your account within the TurboVets user console.
Follow the Law. You must comply with all applicable laws when using the Platform, including those related to your own and other users data and privacy. You are responsible for the content you send through the Platform.
PII & PHI Privacy. TurboVets may process sensitive personal information, including personally identifiable information (PII) and, where applicable, protected health information (PHI). Such data is handled in accordance with applicable federal laws, VA policies, and security requirements.
Security Incident Reporting. Users must immediately report any suspected or confirmed security incident, including unauthorized access, data exposure, or system compromise, to TurboVets. Where VA data is involved, incidents must be reported in accordance with VA incident reporting requirements, including notification within one (1) hour of discovery where applicable. TurboVets supports continuous monitoring, security assessment, and authorization processes required under federal and VA security frameworks, including Authority to Operate (ATO) requirements where applicable.
Unauthorized Use. You must tell us right away if you suspect someone is using your account without permission or authorization. Our use of ID.me ensures we take user authentication seriously and is our first priority.
User License. You give us limited permission to use your content as needed to provide the Platform. We will not sell or monetize user data. Data may be used or shared as necessary to provide the Platform, comply with applicable law, and fulfill obligations under agreements with the VA and authorized VA partners.
Ownership. You own your User Content. We or our licensors own everything else on the Platform, other than your user data, including the code, systems, processes, and software that make TurboVets possible. If third-party tools are needed, their licenses apply.
Feedback. We may use any feedback you provide without paying you.
The Platform is provided “as is” to the extent permitted by law; however, nothing in this section limits obligations required under applicable federal law, VA policy, or security requirements. We don’t guarantee it will be error-free or always available. We are not responsible for indirect damages. If something goes wrong, your only remedy is termination of service as described in Section 5.
We are not responsible for indirect damages, including lost profits or data. To the extent permitted by law, our total liability to you will not exceed the amount you paid for the Platform in the 12 months preceding the claim. Since the Platform is provided at no cost, this amount is $0.00. These limits do not apply to sections on “Restrictions,” “Indemnification,” or “Confidentiality.”
Nothing in this section shall limit liability where prohibited by applicable law, including obligations related to data protection, confidentiality, security incidents, or compliance with federal requirements.
If someone claims your User Content violates their rights, you agree to defend and assume any resulting costs or damages owed by TurboVets.
Definition. Confidential Information includes anything marked confidential, shared under a duty of confidentiality, or reasonably understood to be private based on the context. User Content is confidential to you. TurboVets software and documents are confidential to us.
Obligation. Both parties must protect each other’s Confidential Information in an ongoing manner. It may only be used for service delivery and shared with contractors who have confidentiality agreements, and may be disclosed as required by applicable law or as necessary to fulfill obligations under federal agreements, including those with the Department of Veterans Affairs (VA).
Exceptions. This doesn’t apply to info already public, already known without duty, or independently developed. Disclosure required by law is allowed with notice.
Nothing in this section shall limit liability where prohibited by applicable law, including obligations related to data protection, confidentiality, security incidents, or compliance with federal requirements.
Non-Exclusive. TurboVets can offer its platform to other veterans and users, even if they are similar to what is provided to you, dependents, authorized users, or other VA-accredited support users.
Personal Data. By using the Platform, you agree that we may process your personal data as needed. You are responsible for ensuring compliance with privacy laws, including GDPR if applicable.
Privacy Policy. Our privacy practices are described at turbovets.com/privacy. We may update them, but we will not reduce protections for your data.
Force Majeure. We’re not responsible for delays caused by things outside our control (e.g., natural disasters, power failures, pandemics, war).
Waiver. Any waiver must be in writing. One waiver does not apply to future issues.
Severability. If part of these Terms is invalid, the rest still applies.
Governing Law. These Terms shall be governed by applicable federal law. To the extent state law applies, it shall be applied in a manner consistent with federal law and any applicable VA requirements. Except as otherwise provided under any applicable federal agreement, disputes shall be handled in a court of competent jurisdiction in Maricopa County, Arizona.
Changes. We may update these Terms at any time, but TurboVets will never change its position on the use of Veteran or user data. TurboVets will never sell or monetize user or veteran data. Data may be shared only as necessary to provide the Platform, comply with applicable law, and fulfill obligations under agreements with the Department of Veterans Affairs (VA) and authorized partners. Using our Platform after any other changes means you expressly accept any updated terms going forward. If any major updates are made, we will notify you promptly before completing the login to TurboVets.
TurboVets agrees to comply with all applicable federal laws, regulations, and VA policies, including but not limited to:
● Federal Information Security Modernization Act (FISMA)
● NIST SP 800-53 and related guidance
● VA Directive 6500 and VA Handbook 6500
● VA Directive 6513 (Secure External Connections)
● Privacy Act of 1974
● HIPAA (where applicable)
TurboVets agrees to implement appropriate administrative, technical, and physical safeguards to protect VA data and to support security assessments, audits, and authorization processes as required.
TurboVets agrees to support security assessments, audits, and reviews conducted by the VA or its authorized representatives. This includes providing access to relevant systems, logs, documentation, and personnel as necessary to demonstrate compliance.
TurboVets may interconnect with VA systems and other authorized systems in accordance with approved agreements, including VA Interconnection Security Agreements (ISA). All such interconnections are subject to applicable federal security and data protection requirements.
Notwithstanding anything to the contrary in this Agreement, where TurboVets operates under a federal agreement (including a VA MOU/ISA, BAA, or contract), the terms of such agreement shall govern with respect to data handling, sharing, retention, security, reporting, and compliance obligations. This Agreement shall be governed by applicable federal law. To the extent state law applies, it shall be applied consistently with federal law and VA requirements.
Contact Us: If you have questions about any of these terms or policies, you may email us at any time, at Legal@TurboVets.com
© 2026 TurboVets Inc. All Rights Reserved.
