Operations & Customer Success

DC Policy and Operations manager

About the Role

As the Policy and Operations Manager, you will coordinate policy alignment, operational execution, and government facing initiatives that support TurboVets’ mission at the national level. You will work at the intersection of policy, operations, and strategic programs, ensuring our efforts remain aligned with federal partners, compliant with expectations, and operationally sound across all engagements. You will collaborate with internal teams and government stakeholders to turn policy requirements into clear operational plans and measurable outcomes.

RESPONSIBILITIES

Manage policy coordination and operational execution for Washington DC based initiatives
Support alignment across federal stakeholders, internal teams, and partner organizations
Translate policy requirements into actionable frameworks, processes, and communication plans
Lead preparation for meetings, policy reviews, and operational briefings with government officials
Monitor regulatory changes, policy shifts, and emerging directives that impact program operations
Collaborate with Product, Engineering, and Operations to ensure policy driven requirements are implemented correctly
Manage documentation, reporting, and structured communication across policy and operational workstreams
Identify risks, track dependencies, and support readiness for high impact events

QUALIFICATIONS

4 plus years of experience in policy operations, government affairs, or federal program coordination
Familiarity with federal policy environments, defense related organizations, or regulated domains
Strong understanding of structured communication, briefing preparation, and interagency coordination
Experience turning policy or regulatory requirements into clear operational processes
Excellent communication skills across technical and non technical audiences
Bonus experience with program management, national security environments, or DC based federal work

WHO YOU ARE

A structured communicator who thrives at the intersection of policy and operations
Comfortable working with government stakeholders and navigating complex requirements
Detail oriented, organized, and committed to delivering predictable, high quality outcomes

‍

Equal Opportunity Statement

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.