Engineering Operations

IT Support Specialist

About the Role

As an IT Support Specialist, you will own critical on-site IT operations and ensure every system at TurboVets runs with reliability and precision. You will manage devices, access, security, and onboarding across a fast moving, cloud driven environment. Your work will support teams across the company and help maintain the infrastructure that powers our mission to serve veterans. You will collaborate with Operations, Engineering, and People teams to strengthen processes, improve security standards, and build a well organized, high accountability IT environment.

RESPONSIBILITIES

Run onboarding and offboarding processes, including hardware, access, and credentials
Automate onboarding workflows to increase consistency and efficiency
Manage device health and compliance using Sophos and JamfNow in a Mac first environment
Maintain SaaS and cloud access across Google Workspace, O365, Cloudflare, AWS, Copilot, Cursor, and 1Password
Configure and manage Cloudflare WARP for secure endpoint connectivity
Administer Google Admin Console permissions, SAML SSO, OAuth controls, and support future Okta integration
Support API and service account access for Google Cloud services
Oversee Slack administration, integrations, and workspace management
Coordinate with Operations on asset tracking, hardware returns, and documentation
Maintain clear documentation and diagrams that support IT audits and DevOps alignment
Identify gaps, drive process improvement, and strengthen security hygiene across the IT environment

QUALIFICATIONS

3 to 5 years of experience in IT support or systems administration
Proficiency managing Google Workspace and MDM solutions such as JamfNow
Understanding of SAML, OAuth, and SSO authentication frameworks
Familiarity with AWS IAM, Cloudflare access, and SaaS security practices
Strong organizational skills and attention to detail
Ability to communicate technical information clearly and calmly under pressure

WHO YOU ARE

A dependable problem solver who takes ownership of systems and results
Methodical, detail oriented, and committed to maintaining a secure, well organized environment
Comfortable working in fast paced settings and supporting teams with urgency and clarity

Equal Opportunity Statement

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.