RESPONSIBILITIES
- Develop training curriculum, documentation, and enablement resources for end users and internal teams
- Lead onboarding sessions, workshops, and ongoing educational programs
- Collaborate with Customer Success, Product, and Operations to identify learning needs
- Maintain a consistent, high-quality library of training content
- Evaluate training effectiveness and improve materials based on user feedback
- Support rollout readiness and ensure users understand new product features
QUALIFICATIONS
- 3+ years of experience in training, enablement, education, or instructional design
- Strong communication and facilitation skills
- Ability to translate workflows and product features into clear educational material
- Experience building curriculum, documentation, or structured learning programs
- Bonus experience in government services, healthcare, or SaaS onboarding environments
WHO YOU ARE
- A strong communicator who enjoys helping people understand complex workflows
- Organized, patient, and detail-oriented
- Passionate about building clarity, consistency, and confidence in user adoption
EQUAL OPPORTUNITY STATEMENT
We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.
